Ordering & Products
Q: What types of lighting fixtures does Guzentlighting offer?
A: Guzentlighting focuses on decorative pendant lighting and lantern-style fixtures. Our collection includes glass pendant lights, multi-light pendants, lantern-style pendants, and other statement lighting designs. Available styles may change as new products are added, so please refer to our current product catalog for the latest selection.
Q: How do I know if a lighting fixture will fit my space?
A: Each product page provides available dimensions, materials, finishes, lighting requirements, and other specifications. We recommend measuring your installation area and considering ceiling height, room dimensions, fixture size, and the amount of illumination you need before placing an order.
Q: Are your lighting fixtures suitable for residential and commercial spaces?
A: Many of our decorative lighting fixtures may be suitable for residential interiors and certain commercial spaces. Suitability depends on the individual fixture, installation environment, and applicable electrical requirements. Please review the specifications on the product page or contact us at info@guzentlighting.com if you need assistance before purchasing.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. Guzentlighting LLC provides free standard shipping on eligible orders within the 48 contiguous United States. There is no minimum purchase requirement for free standard shipping.
Q: How long does shipping take?
A: Orders are typically processed within 2–5 business days, Monday through Friday, excluding U.S. federal holidays. After processing, standard shipping generally takes 7–15 business days. Estimated total delivery time is therefore approximately 9–20 business days from the date your order is placed.
Delivery times are estimates and may be affected by carrier delays, severe weather, remote delivery locations, transportation disruptions, or other circumstances outside our reasonable control. For complete details, please review our Shipping Policy.
Q: Do you ship to Alaska and Hawaii?
A: No. At this time, we only ship to addresses within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or P.O. Boxes.
Q: Do you ship internationally?
A: No. Guzentlighting LLC currently ships only to eligible addresses within the 48 contiguous United States. International shipping is not available at this time.
Q: Will I receive tracking information?
A: Yes. Once your order has shipped, we will send a shipping confirmation email containing available tracking information. Please allow up to 24–48 hours for tracking information to become active in the carrier’s system.
Returns & Refunds
Q: What is your return policy?
A: Eligible items may be returned within 30 calendar days from the date of delivery. Returned items must generally be unused, uninstalled, in their original condition, and returned with their original packaging, parts, accessories, hardware, and proof of purchase.
Final Sale items and custom-made or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect. Guzentlighting does not charge a restocking fee for eligible returns. The restocking fee is $0.00.
For complete eligibility requirements and return instructions, please review our Refund and Returns Policy.
Q: Who pays for return shipping?
A: Guzentlighting LLC offers free returns for approved eligible orders. We cover the return shipping costs for qualifying returns, including change-of-mind returns that meet our policy requirements.
Q: What should I do if my lighting fixture arrives damaged, defective, or incorrect?
A: Please contact us at info@guzentlighting.com as soon as reasonably possible. Include your order number, clear photographs of the item and affected area, and photographs of the shipping packaging when applicable.
After reviewing the issue, we may provide replacement parts, a replacement item, or a refund at no additional cost to you. Please do not install, wire, modify, repair, or discard a damaged item before contacting us.
Q: How long does it take to receive a refund?
A: Once an eligible return is received and inspected, approved refunds are issued to the original payment method within 7–10 business days. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Payment & Security
Q: What payment methods do you accept?
A: We accept the secure payment methods displayed at checkout. Available payment options may include major credit cards and other supported payment services. All orders are processed in U.S. Dollars (USD).
Q: Is my payment information secure?
A: Payments are processed through secure third-party payment providers. Guzentlighting LLC generally does not directly store complete credit or debit card numbers. We use reasonable safeguards designed to protect personal and transaction information during the checkout process.
Installation & Maintenance
Q: Do your lighting fixtures come with installation instructions?
A: Installation information may be included with the fixture or provided with the applicable product documentation. Lighting fixtures involving electrical wiring should be installed in accordance with applicable electrical codes and installation requirements. We recommend installation by a qualified or licensed electrician where appropriate.
Q: How should I clean and maintain my lighting fixture?
A: Care requirements vary depending on the fixture’s materials and finish. In general, use a soft, dry or slightly damp cloth for routine cleaning and avoid abrasive cleaners, harsh chemicals, or solvents that may damage the finish, glass, or decorative components. Always disconnect power before cleaning an installed electrical fixture.
Customer Service
Q: How can I contact Guzentlighting?
A: You can contact our customer service team using the information below:
Trade Name: Guzentlighting
Legal Business Name: Guzentlighting LLC
Email: info@guzentlighting.com
Phone: +1 (678) 326-8743
Physical Address: 400 Galleria Pkwy SE Ste 700, Atlanta, GA 30339, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
We aim to respond to customer inquiries within 1 business day.